Shipping policy

Thank you for visiting and shopping at GLOW STORE (glowstoreloja.com). The following terms and conditions constitute our Shipping Policy for all orders placed within the United Kingdom.

1. Shipment Processing Time

All orders are processed within 1 to 3 business days. Orders are not dispatched or delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In the event of a significant delay in the shipment of your order, we will contact you immediately via email (support@glowstoreloja.com).

2. Shipping Rates and Delivery Estimates

We are pleased to offer Free Standard Shipping across the United Kingdom for our curated wellness and tech collection.

Shipping Method: Standard Tracked Delivery
Estimated Delivery Time: 5 to 7 working days
Shipping Cost: FREE

Please note: Delivery times are estimates provided by our carrier networks (such as Royal Mail and Evri). While we make every effort to ensure your package arrives on time, delivery dates are not strictly guaranteed due to potential courier delays or customs checks.

3. Order Tracking & Shipment Confirmation

You will receive a Shipment Confirmation email once your order has been dispatched, containing your unique tracking number(s). The tracking number will become active and trackable within 24–48 hours of dispatch. You can monitor your delivery directly through our website or the courier’s portal.

4. Operational Notice: No Physical Address

GLOW STORE operates exclusively as an online e-commerce retailer. We do not maintain a physical store, brick-and-mortar office, or public warehouse. As such, we cannot accommodate customer collection, local pickup, or in-person exchanges. All items are dispatched and delivered directly to the shipping address provided at checkout.

5. Damages and Incorrect Delivery

GLOW STORE is fully responsible for your order until it safely reaches your physical possession. If your order arrives damaged, defective, or if you receive the wrong item, please contact our support team immediately at support@glowstoreloja.com.

To help us resolve the issue swiftly under the UK Consumer Rights Act 2015, please provide:

Your order number.
Clear photographs or a short video of the damaged item/packaging.

Please retain all packaging materials and damaged goods before an official claim is processed.

6. Incorrect Address & Undeliverable Packages

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. GLOW STORE is not responsible for orders that are lost or misdelivered due to incorrect address information provided by the buyer. If a package is returned to us as undeliverable by the courier, you may be liable for additional shipping charges to resend the package.